Plain-language summary
These Terms govern your use of Avatex Service Company's website at avatexservicecompany.com. Quick takeaways: any quote we give online or by text is an estimate, not a contract until you sign a work agreement; this site may use AI to generate content or run a chat — outputs may be wrong and aren't professional advice; we provide the site AS-IS; our liability is limited; disputes are resolved in Texas by individual binding arbitration with a class- action waiver, and you can opt out of arbitration within 30 days of first using the site by emailing us. Service contracts and warranties for work performed in your home/business are governed by the separate signed agreement you receive with that job, not by these website Terms.
1. Acceptance
By using this website, you accept these Terms and our Privacy Policy. If you don't agree, please don't use the site. You must be at least 18 to submit a service request on this site.
2. About our services
Avatex Service Company is a Texas-based heating, cooling, electrical, and insulation
contractor licensed under TACLA #89729C (HVAC) and
TECL #34162 with a Master Electrician #535138. We serve
customers in the Greater Houston area. The website's job is to help you learn about our
services and request an estimate; the actual installation, repair, and maintenance work
happens under a separate signed work agreement.
3. AI & automated content disclaimer
Portions of this site (educational articles, FAQs, chat, calculators, AI-generated text and images) may be generated, summarized, or assisted by AI tools. AI outputs may be inaccurate, incomplete, or out of date. They are not professional HVAC, electrical, legal, financial, or medical advice. We use human oversight, but we make no guarantee that any AI-generated material is correct for your situation. Always confirm critical specifics (code requirements, fees, sizing, product specs) with a licensed Avatex technician on a real site visit.
4. Quotes and estimates are non-binding
Any pricing range, ballpark quote, online estimate, financing scenario, or appointment window communicated through the website, chat, SMS, email, or a first phone call is an estimate only. A binding price requires an on-site assessment and a signed Avatex work agreement. We reserve the right to revise pricing after an in-home assessment of equipment, access, code requirements, or scope.
5. No professional advice
Content on this site is general information, not professional advice for your specific home, equipment, or job. Always have a licensed technician evaluate your situation before performing or paying for work.
6. Intellectual property and limited license
The site's content, design, code, photography, logos, and marks are owned by Avatex Service Company or our licensors. We grant you a limited, revocable, non- transferable license to view the site for personal, non-commercial use. You may not copy, scrape, framework-train, or republish substantial portions of the site without our written permission.
7. Your submissions
Information you submit through forms, chat, or reviews must be accurate and not infringing or unlawful. By submitting, you grant Avatex Service Company a worldwide, royalty-free license to use that information to respond to your request and run our business (subject to the Privacy Policy). Don't submit anyone else's personal information without their permission.
8. Acceptable use
Don't use the site to: violate law; attempt to gain unauthorized access; scrape, train models, or harvest data; transmit malware; abuse our staff; or impersonate anyone.
9. Third-party services and links
The site links to or embeds third-party tools (Wisetack financing, Google Maps, social platforms, manufacturer content). Those services are governed by their own terms and privacy policies — we are not responsible for them.
10. Warranties disclaimed (AS-IS / AS-AVAILABLE)
The website and all content are provided "as is" and "as available," without warranty of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, title, and non-infringement. Avatex Service Company does not warrant that the site will be uninterrupted, error-free, secure, or that any defects will be corrected.
Equipment and service warranties for work performed in your home or business are governed by the manufacturer warranty and your signed Avatex work agreement — not by these website Terms.
11. Limitation of liability
To the maximum extent permitted by law, Avatex Service Company and its officers, directors, employees, agents, licensors, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost data, business interruption, or property damage — arising out of or related to the website, regardless of theory (contract, tort, statute) and even if advised of the possibility. Avatex Service Company's aggregate liability for any claim arising out of or related to this website is limited to the greater of (a) one hundred U.S. dollars ($100), or (b) the amount you paid Avatex Service Company in the 12 months preceding the claim. Some states do not allow these limitations, and they will apply to you only to the extent permitted.
12. Indemnification
You agree to indemnify and hold harmless Avatex Service Company from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of your misuse of the site, violation of these Terms, or violation of any rights of a third party.
13. Governing law and venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Subject to the arbitration agreement below, you and Avatex Service Company agree that any court action will be filed exclusively in the state or federal courts located in Harris County, Texas, and you consent to personal jurisdiction there.
14. Binding individual arbitration; class-action waiver
Please read carefully. Any dispute, claim, or controversy between you and Avatex Service Company arising out of or relating to this website or these Terms (a "Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Harris County, Texas (or by remote hearing). The arbitrator may award the same relief a court could; judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver. Disputes will be brought on an individual basis only — no class, collective, mass-action, or representative actions, and no consolidation with another person's claim. The arbitrator may not award relief beyond what an individual claimant could obtain.
Small-claims carve-out. Either party may bring an individual action in small-claims court if the claim qualifies.
30-day opt-out. You may opt out of this arbitration agreement by emailing [email protected] with the subject line "Arbitration Opt-Out" and including your full name and the URL of the page where you submitted a form, within 30 days of your first use of the site. Opting out does not affect any other part of these Terms.
15. Notice and dispute procedure
Before bringing arbitration or court action, the parties will try in good faith to resolve any Dispute by writing to the other side describing the claim and relief sought. Send notice to Avatex Service Company at 8824 Sandra St, Houston, TX 77016, with a copy to [email protected]. We will respond within thirty (30) days.
16. Pricing, billing, financing
Service pricing, invoicing, payment terms, and refunds are governed by your signed Avatex work agreement and invoice. Financing offered through Wisetack is provided by third-party lenders and governed by Wisetack's own terms — see the financing page for current example rates and disclosures.
17. Termination
We may suspend or terminate access to the site at any time for any reason. The sections that by their nature should survive termination (intellectual property, warranty disclaimers, limitation of liability, indemnification, arbitration, governing law) will survive.
18. Severability; entire agreement
If any part of these Terms is held unenforceable, the rest will remain in effect. These Terms, together with the Privacy Policy and any signed Avatex work agreement, are the entire agreement between you and Avatex Service Company about the website.
19. Changes
We may update these Terms. When we do, we'll update the "Last updated" date and, for material changes, give prominent notice on this page. Your continued use of the site after a change means you accept the updated Terms.
20. Contact us
Avatex Service Company
8824 Sandra St, Houston, TX 77016
[email protected]
(832) 782-3490
These Terms have been drafted to be defensible under Texas law and the U.S. Federal Arbitration Act. For state-specific questions about any provision, please consult your own attorney.