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FAQs

Your HVAC questions, answered.

Straight answers from our family-owned Houston team — on repairs, new systems, indoor air quality, pricing, and financing. Still stuck? We're one call away.

General

Do you offer same-day service?

Yes. Avatex provides same-day HVAC service across Greater Houston, 7 days a week during normal service hours. When your system fails in the Houston heat, call (832) 782-3490 and we'll get a licensed technician out fast — with a free estimate and zero high-pressure sales.

What areas do you serve?

We're based at 8824 Sandra St in Houston, TX, and serve Houston, The Woodlands, Spring, Conroe, Katy, Sugar Land, and the surrounding Greater Houston area — roughly a 15-mile radius. Not sure if you're covered? Call (832) 782-3490 and we'll confirm right away.

Are you licensed and insured?

Absolutely. Avatex is fully licensed and insured (TACLA #89729C), bonded, and a Certified Goodman Dealer. Our technicians are background-checked, so you can feel completely safe and confident with our family-owned team in your home.

Are you really family-owned?

Yes — Avatex is family-owned and operated, and the same name on the truck stands behind every job. That's why we lead with honest diagnostics, upfront pricing, and absolutely no high-pressure sales tactics.

Do you offer free estimates?

We do. Every job starts with a free, no-obligation estimate so you see the price before any work begins — with no hidden fees. You're always in control of the decision.

Air Conditioning

How often should I have my AC serviced?

At least once a year — ideally in spring, before the brutal Houston summer. An annual tune-up keeps your system running efficiently, catches small problems before they become breakdowns, and helps lower your energy bills.

Why isn't my AC cooling?

Common culprits are a dirty air filter, low refrigerant, a frozen coil, a failing capacitor, or a thermostat issue. Start by replacing the filter and checking your thermostat — if it still won't cool, call (832) 782-3490 for a fast, honest diagnostic.

How long does an AC system last in Houston?

Most systems last 10–15 years, but Houston's heat means your AC runs harder and longer, which can shorten that lifespan. Regular maintenance is the best way to get the most years — and the most efficiency — out of your unit.

Should I repair or replace my AC?

A good rule of thumb: if your unit is under 10 years old and the repair is minor, repair it. If it's older, breaks down often, or the repair approaches half the cost of a new system, replacing usually saves more long-term. We'll give you an honest recommendation — never a hard sell.

What AC brands do you install and service?

As a Certified Goodman Dealer, we install dependable, high-efficiency Goodman systems backed by strong warranties. We also repair and maintain all makes and models, so you're covered no matter what you have now.

Heating & Heat Pumps

Do I really need heating in Houston?

Yes. Gulf Coast cold fronts arrive fast, and a safe, reliable heating system matters when temperatures drop. We service and install furnaces and heat pumps so your home stays comfortable year-round.

Furnace or heat pump — which is better for me?

Heat pumps are highly efficient for Houston's mild winters and provide both heating and cooling from one system, while furnaces deliver strong heat for colder snaps. We'll assess your home and budget and recommend the right fit — no guesswork.

Is a heating tune-up really necessary?

It is — both for safety and reliability. A tune-up checks for issues like a cracked heat exchanger or carbon-monoxide risks and makes sure your system fires up dependably before the first cold front of the season.

Indoor Air Quality & Comfort

How can I improve my home's indoor air quality?

Better filtration, air purifiers, and proper humidity control make a big difference — especially in humid Houston. We can assess your home and recommend IAQ solutions that reduce dust, allergens, and that sticky, muggy feeling.

Do you install ductless mini-splits?

Yes. Ductless mini-splits are perfect for additions, garages, sunrooms, or rooms without ductwork, and they let you zone comfort room-by-room while running quietly and efficiently.

Can you help with high humidity in my home?

Definitely. Houston humidity is best handled with a correctly sized system plus dedicated dehumidification and IAQ upgrades. We'll find the right combination so your home feels cool and dry, not cold and clammy.

Pricing, Financing & Maintenance

How much does AC repair or a new system cost?

Every job starts with a free, upfront estimate — no hidden fees and no obligation. Repair costs vary by the issue; new-system pricing depends on your home's size and efficiency goals. We'll explain your options clearly so you can choose with confidence.

Do you offer financing?

Yes. Flexible financing is available on both repairs and new installations, so an unexpected breakdown or an efficiency upgrade doesn't have to strain your budget. Ask us about current options when you request your free estimate.

Are there any hidden fees?

Never. We believe in honest, upfront pricing — you'll see and approve the quote before any work begins, so there are no surprises on your bill.

Do you offer maintenance plans or tune-ups?

Yes. Seasonal tune-ups keep your system running at peak efficiency, prevent costly breakdowns, lower your energy bills, and extend the life of your equipment. Ask us about keeping your home comfort on a worry-free schedule.

Still have a question? Call (832) 782-3490 or request a free estimate.

Ready When You Are

Comfort is one call away.

Whether it's a same-day repair or a quote you've been putting off — Avatex will handle it the same way: honestly, and quickly.

Call now (832) 782-3490

Repairs guaranteed — the name on the truck stands behind every job.

  • Same-day callbacks
  • Free estimates
  • Honest, upfront pricing
  • Licensed, bonded & insured

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